||In this section we list the most
frequently asked questions. This allows other users to
refer to them if they have similar queries.
||Setting Up Receiver
|Q. There is no power when I
switch on my receiver.
A. Check the power lead of STB is plugged in the mains
and switched on. Ensure that the power switch is on at
the back of the receiver.
Q. I cannot get a picture on my TV from my receiver.
A. First, if you are using SCART, make sure it is
connected to your STB and also to your TV. Make sure
that you are using the correct Audio/Video input channel
on your TV. If you are using an RF lead, confirm it is
connected to your receiver and your TV. Make sure that
you have tuned your TV correctly.
Q. I can receive a good picture but no sound.
A. Check the audio mute controls on both receiver and
TV. Check the volume controls on both receiver and TV.
If your STB is connected to your TV via RF lead, make
sure that you have selected the correct PAL Setting for
your region in the "UHF Tuning" menu.
Q. The remote controller does not work.
A. Replace the batteries. Point the remote controller
towards the receiver.
||Channel Searching & Saving
||Q. How can I find satellite with my STB?
A. It is very easy to build in receiving antenna system
by using STB. And you can do as below :
Step 1: Site. At first, you must know the right vertical
line direct to earth's equator from your position and
your local latitude, longitude as well as the position
of satellite that you want to receive signal from. Then
figure out the right 3 angles: azimuth, elevation and
(Note: Be sure there is no trees, buildings and other
obstruction exist between antenna and satellite.)
Step 2: Setting. Including antenna setting and STB
setting. Antenna setting is a physical work that include
floor or wall drilling, antenna assemble and LNB
setting. In order to adjust the 3 angles mentioned
above, you should not tighten the relative bolts here,
just screw them in their position and do not let the
linking parts move free. But you'd better set the
polarization angle as precise as you can so that you
have only two angles to adjust later. Then go to STB
setting. Connect your STB,TV set and antenna correctly.
Power on your receiver and go to Main Menu. Select
"Antenna setting" and set all the parameter correctly:
including satellite name, L.O Frequency and switch state
according to the device you used. After this press OK to
save the setting and go to "Transponder Setting", select
the satellite name you have set just now and then select
"Add new transponder". Enter the Frequency and Symbol
Rate, select the correct polarization and then do not do
anything else to your STB. The STB setting is over and
go to next step.
Step 3: Direction. When you come here, just move the
antenna slowly from left to right, up and down as zigzag
orbit until the signal appear on the TV screen. Then
adjust that 3 angles to make signal strength up to Max
value and tighten all the bolts. Thus the whole antenna
setting is over. Take the Remote Controller again and
select Search = Yes, then press OK to search programs.
The result will be appear several seconds later. Press
EXIT and then press MENU, you can enjoy Digital
Satellite TV program now.
Q. Can I search two or more satellites automatically?
A. Yes. You will need a 22K, 0/12V or DiSEqC 1.0
switches with antennas for each satellite connected to
it. Set the antenna settings to the same state according
to the combinatorial switches, and then use the
"Auto-scan antenna" option in the "Antenna Setting" menu
and select "All" to scan all the satellites that have
If your STB supports DiSEqC1.2 H-H Motor, please refer
to the USER'S MANUAL or any other professional
Q. How can I search for a transponder manually?
A. Enter the main menu and select transponder setting.
Select the satellite you want to use and select "Add new
transponder" and then enter the Frequency, Symbol Rate
and Polarization of the transponder that you require and
the right Eb/No can display, set Search = Yes and press
OK on the remote control unit. The search will start
Q. I keep getting the Eb/No = 0% when I try a manual
A. Make sure that your dish is aligned correctly first.
Then confirm that you are selected the right satellite
and all the parameters are setting correctly. Otherwise
check the information whether the Transponder's beam
cover your area and the EIRP is strong enough.
Q . How can I get the information about satellite
worldwide including frequency?
A. You can find this information in many websites on the
internet. for example, http://www.satcodx.com,
http://www.lyngsat.com, http://www.sat4all.com or you
can find these channel listings in various satellite
Q. How many channels can be stored on my receiver?
A. Please visit the "Products" section.
Q . Why the order of channels' list is broken when I try
to store one more channel?
A. This is most likely that you have reached the maximum
bouquet limit of your STB. You should delete some
bouquets in order to store more channels.
||Q. "No(or Bad) Signal" message on TV
A. There are lots of possibilities.
-> Check your dish and LNB condition such as position
and even cable status.
-> Check connection of antenna and the STB.
-> If you are using DiSEqC1.0 switch, please check the
function works normally.
-> We have a request saying that this problem was gone
when changed the LNB.
-> Please check the signal is good and covers your area.
-> In addition, other possible factor are temperature
and tuner. The temperature
of a room or LNB can affect operation.
-> Check the current software version and upgrade with
the latest version only if
the current version is out of date.
-> It is likely that updated the wrong software from PC.
If this is the case, you'd
better upgrade your receiver's software again with
correct software version.
Q. There is only one dot lights on the front panel, and
doesn't work at all.
A. This is most likely that your LNB or cable is short
current. If the problem is resolved after removing the
cable from your STB, you should check your device
Q. The booting time is too long.
A. Please go to main menu and select factory default to
erase all the personal setting, then reset your receiver
Q. How can I change the background picture?
A. We do not have any software enabling you to do this.
Q. My receiver is too hot.
A. Usually, the operating temperature of your STB is
between 0 and 40 degree Celsius. Please ensure air
ventilation around the receiver and do not place
anything on the top of it.
Q. What is the manufacturer's code for my universal
A. Unfortunately certain box do not support the code at
Q. How can I set my receiver to Factory Default?
A. Please refer to "The booting time is too long".
||Q. Who is the official distributor for
A. Please visit the "Contact Us" section.